What does the term "case management" encompass in social work?

The term "case management" in social work refers primarily to the process of coordinating services and resources for clients. This involves assessing a client's needs, developing a service plan, and connecting them with the appropriate resources and services that can help address their specific situation. Case managers work closely with clients to navigate complex systems, ensuring they receive the necessary support for their individual circumstances.

Effective case management requires understanding the various services available, such as healthcare, housing assistance, and mental health resources, and how these can be accessed and utilized effectively by clients. This coordination is crucial because it helps clients achieve better outcomes, promotes client empowerment, and facilitates a holistic approach to addressing their needs.

In contrast, other options like filing reports and documentation, providing direct therapy, or running support groups, while important components of social work, do not encapsulate the essence of case management. These activities may support the case management process but do not fully define it. Case management is fundamentally about connecting people with the resources and services that can best meet their individual needs and help them improve their situation.